HiringCafe
Posted 1mo ago

Customer Support Specialist

@ Vehlo
View All Jobs
Tulsa, Oklahoma, United States
$16/hrOnsiteFull Time
Responsibilities:Handling calls, Managing requests, Providing insights
Requirements Summary:1-2 years call center experience; excellent communication; able to handle inbound calls and billing/support tasks; bilingual preferred; willing to overtime.
Technical Tools Mentioned:Salesforce, CRM
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Job Description

Customer Support Specialist



About Vehlo



We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.



Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.



Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.



 



What We Do at 360 Payments:



360 Payments provides payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is transitioning and rapidly growing in the Tulsa market. We currently service over 9,500 clients and are continuing to grow! We are also expanding operations behind the scenes to provide additional services to further assist our clients.



We have an immediate opening for a Customer Support Representative. Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be!



What You’ll Do:




  • Handle inbound customer calls (20-30 calls/day) dealing with billing, account maintenance, tech support & equipment sales

  • Manage customer requests submitted through SalesForce Service Console

  • Utilize critical thinking skills to seek solutions for non-scripted problems that customers encounter

  • Provide insight into product updates and processes

  • Provide excellent levels of customers service measured by call/case ASAT scores and quality assurance reviews

  • Contribute content and suggestions for internal/external Knowledge Base