Job Details
Description
ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Sales Associate – Clearance Center assists the Clearance Center Management team in the overall operations of the store to maximize production, sales, salvage, and customer service.
Responsibilities
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Ensures that quality customer service is presented and provided in a timely and courteous manner to all customers and other team members.
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Maximizes sales performance through proper presentation of merchandise.
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Handles all customer service needs.
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Communicates all needs and issues to management.
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Handled keeping the front registers stocked with supplies, store bags, register receipt paper etc.
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Adheres to proper cash handling policies and procedures.
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Helps on sales floor as needed if at least one register is staffed during all opening hours.
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Maintains responsibility for store deposits, cash reports, accountable for shortages.
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Maintains a safe work environment and ensures sales floor is free of obstacles and hazards.
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Follows Provided Price List provided by Store Manager - Clearance Center.
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Provides excellent and equitable access and service to all customers.
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Performs calculations in case of system emergency.
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Assists in any other projects or tasks as determined by management.
Core Competencies
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Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. |
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Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations. |
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Service Oriented |
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results. |
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Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team. |
Job Specific Competencies
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Sales Skills |
Demonstrates skills and methods used in selling, persuading, or promoting goods. Profit oriented. Aware of competition, strategies and tactics in the marketplace. Aggressively makes decisions and realizes business implications. Knows product and understands Goodwill practices and trends affecting the workplace. |
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Self Confidence |
Measured confidence to take on demanding work or put forward views when they may be challenged. Stays calm in a crisis. Handles competing demands. Overcomes setbacks. Welcomes and learns from criticism. |
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Professionalism |
Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. |
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Computer Skills |
Possesses expertise in select IT proficiencies pertinent to the position. Computer skills may include internet and email, hardware and software, word processing, graphics and multimedia, spreadsheets and databases, and programming and scripting. Understands trends in technology and uses technology to enhance performance and advance work products throughout Goodwill. |
Qualifications
Required
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High School Diploma or equivalent completion
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Proven reliability and meeting attendance expectations
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Must possess strong interpersonal skills with excellent communication skills.
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Exhibits a high level of integrity and business ethics.
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Exhibits a high level of adaptability and flexibility.
Preferred
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Bilingual (English and Spanish) a plus.
Environmental Factors
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Duties will be conducted at the Clearance Center, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Physical Factors
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Must be able to lift, carry, push, and pull a minimum of 50 pounds.
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Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling when dealing with repairs.