Position Overview:

• As a Customer Support Associate, you will be responsible for ensuring exceptional service to our retailers and internal teams by addressing concerns efficiently, with timely follow-up and detailed documentation to ensure appropriate problem resolution.   
   
  Responsibilities:
  •    Serving as the first point of contact for our retail partners, handling inquiries via phone, email, and online portals
  •    Handling all calls in a professional, friendly, and helpful manner
  •    Issue credits/debits/return authorizations based on pre-established company policies
  •    Negotiate costs with customers to keep products received in error or of poor quality based on guidelines set by the department to maximize Bozzuto’s profit and customer satisfaction
  •    Assist customers with transportation inquiries to ensure timely and accurate deliveries
  •    Respond to all transportation logs in a timely and accurate fashion  
  •    Responsible for timely follow-up and documentation to ensure appropriate issue resolution
  •    Responsible for entering merchandising, procurement, and category management orders and all other data accurately and with attention to detail 
  •    Escalating unresolved issues to leadership
  •    Perform other duties as assigned by leadership
  •    Maintain confidentiality in all aspects of customer and staff information

Environment:

• Warehouse Office – 65*F – 75*F

Schedule:

• Training Schedule: Monday-Friday 8:30 AM-5:00 PM (First 3 weeks) 
• Regular Schedule: Monday, Tuesday, Wednesday, Friday, Saturday 9:00 AM-5:30 PM

Rate: 

• Starting at $20/hour

Experience:

•    Preferred: Experience in retail, wholesale, hospitality, or call center
•    Preferred: Knowledge of technological systems, such as but not limited to: Microsoft Office, office equipment, and call center 
•    Preferred: Basic math skills – ability to calculate figures and apply necessary problem-solving skills
Preferred: Proficiency in English (written and verbal) to effectively communicate with associates and leadership

Skills:

•    Physical abilities: Ability to stand, walk, and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile, etc.
•    Strong communication Skills: Ability to communicate clearly and effectively with customers, peers, and leaders 
•    Organizational Skills: Ability to prioritize and meet deadlines
•    Working in a team-based environment: Working independently and as a team player to ensure our customers are receiving the highest quality service
•    Quality: Maintain integrity and high standards from all perspectives
•    Safety Culture: Maintain and drive safety policies to all associates, driving for accountability of safe practices throughout the shift