Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Contacts new and existing customers by phone to sell preventive maintenance agreements and other services.


• Prepare customer quotations to company standards. Clearly states pricing and services to be performed on all quotes.


• Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer.


• Makes follow up calls daily to inquire about pending quotes.


• Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month.


• After a sale is finalized, enter Service agreement into our system for scheduling.


• Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations.


• Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service and PM work contracts.


• Responsible for coordinating PM quotes and agreements that involve multiple stores or all stores.


• Establishes bid pricing, parts pricing, travel pricing and other charges to assure that bids are complete and competitive.


• All other duties as assigned.