SUMMARY:

Provides organizational, receptionist, and clerical support to patient care units and the health care team. Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care.  Functions as a resource to members of the health care team and is familiar with hospital resources. Secretarial activities complement the patient care delivery model.  Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

JOB REQUIREMENTS

Education: High School diploma or equivalent or minimum score of Bronze on the Career Readiness Certificate (“CRC”).

Experience: No minimum experience.

Other: Ability to read, write and communicate effectively. Basic computer knowledge required.                                              

Primary Source Verification:

Original Transcripts

Safety Sensitive Designation:

No

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend 12 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand, walk, bend, squat, twist, and occasionally lift up to 50lbs. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment

Patient rooms, nursing unit, hospital environment

Position Type and Expected Hours of Work

This is a position in a hospital setting which is open 24 hours a day, 365 days a year. Potential to work on rotating shifts. Holiday and work during inclement weather will be required. May be asked to work longer hours and assignments may change during shift. Floating to other units is occasionally required, based on hospital needs.