Launch Your Mortgage Career with Purpose
Your Role, Your Impact
Must be bilingual (English/Spanish)
Join our dynamic team as a Licensed Mortgage Associate and become the backbone of exceptional customer experiences in the mortgage industry. This role perfectly balances administrative excellence with sales support, offering hands-on experience across every aspect of the mortgage process while building the foundation for your long-term career success.
What You'll Do
Customer Experience Excellence
Client Relationship Management: Serve as a trusted point of contact, responding to client inquiries and maintaining clear communication throughout the loan process
Documentation Coordination: Guide borrowers through document collection, ensuring complete and accurate submissions that expedite approvals
Follow-Up Excellence: Proactively communicate with customers, vendors, and stakeholders to keep files moving smoothly toward closing
Problem Resolution: Address challenges quickly and professionally to maintain exceptional service standards
Sales & Marketing Support
Marketing Development: Create compelling promotional materials and sales literature that drive business growth
Market Intelligence: Analyze market trends and identify potential customers to expand the sales pipeline
Lead Generation: Support marketing initiatives that attract new business opportunities
Team Collaboration: Provide essential support to assigned Mortgage Consultants, enhancing their productivity and client relationships
Operations & Compliance
File Management: Conduct preliminary loan file reviews to ensure compliance with investor guidelines and approval criteria
Document Processing: Order and review credit reports, appraisals, condo questionnaires, and other essential property documents
Quality Assurance: Review borrower documentation for accuracy and completeness, including pay stubs, bank statements, and tax documents
Regulatory Compliance: Maintain strict adherence to industry regulations and federal/state law requirements
Closing Coordination
Timeline Management: Perform follow-up tasks necessary to meet critical closing deadlines
Stakeholder Communication: Coordinate with title companies, insurance providers, and closing departments
Post-Closing Support: Conduct follow-up activities to ensure customer satisfaction and identify future opportunities
Loan Origination: Originate residential mortgage loans as business needs require
What You Bring
Professional Foundation
- High school diploma or equivalent (Bachelor's degree in finance or business preferred)
- Current NMLS Mortgage Loan Originator License (or ability to obtain within 90 days of hire)
- Previous customer service experience, preferably in mortgage or financial services
- Strong understanding of mortgage products, processes, and regulatory standards
Technical Skills
Software Proficiency: Advanced Microsoft Office Suite skills and CRM software experience
Industry Systems: Experience with Encompass loan origination software strongly preferred
Digital Fluency: Comfortable with technology and able to learn new systems quickly
Data Management: Skilled in data entry, filing, and document management systems
Professional Qualities
Communication Excellence: Outstanding written and verbal communication skills with diverse clientele
Organizational Mastery: Exceptional attention to detail with ability to manage multiple concurrent tasks
Team Collaboration: Works effectively both independently and as part of a collaborative team
Deadline Focused: Thrives in fast-paced environments while meeting critical deadlines
Customer Centric: Genuine commitment to helping clients achieve their homeownership dreams
Why Choose This Opportunity
Career Development
Industry Foundation: Build comprehensive knowledge across all aspects of mortgage lending
Skill Building: Develop both technical expertise and customer relationship management capabilities
Growth Pathway: Clear advancement opportunities within our expanding organization
Professional Network: Work alongside experienced mortgage professionals and industry leaders
Comprehensive Benefits
Competitive Compensation: Attractive hourly wage with performance recognition opportunities
Complete Benefits Package: Health, dental, vision, retirement planning, and more
Professional Development: Training programs and continuing education support
Work-Life Balance: Supportive workplace culture that values personal and professional success
Meaningful Work
Client Impact: Play a crucial role in helping families achieve their homeownership goals
Process Excellence: Contribute to streamlined operations that enhance customer experiences
Industry Reputation: Represent a respected mortgage lender with a commitment to excellence
Career Satisfaction: Build expertise in a stable, growing industry with strong career prospects
Ready to Build Your Mortgage Career?
This role offers the perfect entry point for ambitious professionals looking to establish themselves in the mortgage industry. You'll gain comprehensive experience, build valuable relationships, and develop the expertise needed for long-term career success.
What We're Looking For: Detail-oriented professionals who are passionate about customer service, eager to learn the mortgage business, and ready to contribute to a team that makes homeownership dreams come true.
Your Next Step: Join us and discover how your commitment to excellence can create exceptional experiences for homebuyers while building your own rewarding career in mortgage lending.
Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service, or other non-merit based factors and characteristics protected by applicable federal, state, or local law.