JOB SUMMARY

This position is responsible for maintaining high standard presentation in the Mini Bar Department. Associate must be detail oriented and great intrapersonal and guest relation skills.

ESSENTIAL DUTIES & FUNCTIONS

• Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.


• Complete opening and closing checklists before leaving


• Meet Forbes standard and procedure and pass service audits


• Display working knowledge of all menu items and prices.


• Maintain, organize, and clean assigned storerooms daily.


• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.


• Notify management of expired product to have it replaced.


• Ensure rotation of all Mini-Bar products.


• Properly complete, maintain and track inventory in assigned storerooms.


• Obtain stock from assigned storerooms.


• Maintain and complete assigned floors and rooms requesting Mini-Bar service.


• Maintain the highest level of customer service and display professionalism at all times.


• Communicate effectively with Mini-Bar Vending Supervisor any issues and / or concerns.


• Follows all required safety and standard operating procedures.


• Adheres to all company and regulatory policies. Reports any wrongdoing to management immediately.


• Works weekends and holidays.


• Maintain accurate knowledge of inventories and par on a daily basis.


• Check carts for proper inventory and restock to standard when needed.


• Ensure that mini bar cleanliness and working order adhere to four diamond standards.


• Post charges to account via telephone and through an internet based computer program.


• Replenish consumed items to standard and confirm against par list.


• Ensure that all Do Not Disturbs are checked again before departure; pull the room refill list to show times.


• Ensure that all work orders are completed daily and logged on the daily checklist for follow-up.


• Must be knowledgeable of service standards, guest acknowledgement, safety and emergency procedures.


• Any other duties assigned by immediate supervisor

Pick up trays from guest rooms and hallways (if needed) and set in proper location.