ESSENTIAL RESPONSIBILITIES:

• Manages and documents inbound and outbound calls in a friendly and professional manner


• Receives orders via telephone and email and enter into our NetSuite system with impeccable accuracy


• Performs routine follow-up and maintenance on all open orders and client requests received both internally and externally via telephone and email


• Promotes Brand/Tread specials to existing customers when applicable


• Communicates and strategizes daily with assigned Outside Sales Team


• Provides support as needed to our Outside Sales Team


• Probes for business needs, assess the clients' expectations, and address accordingly


• Analyzes client sales trends with the expectation of providing suggestions and solutions


• Fluent with the Tireco E-Commerce website


• Possesses a strong knowledge of all Tireco controlled products, features, benefits, warranties, sizing, application and is able to effectively communicate these in a compelling way


• Creates and maintains customer login within Tireco E-Commerce website, with impeccable accuracy


• Communicates with all departments regarding timely order release, pricing and shipping requirements, and any other special needs


• Maintains department reference guides for all clients with the most current account information


• Trains backup personnel, when necessary

REQUIRED QUALIFICATIONS AND SKILLS:

• High School Diploma / G.E.D. or equivalent experience


• 2+ years of experience in a similar or related position


• Ability to type 30 WPM and 10-Key


• Experience building relationships with internal and external customers


• Tenacity to handle rejection and continue with a positive attitude

COMPETENCIES:

• Customer Focus


• Excellent Communication


• Professionalism


• Highly Organized


• Goal Oriented


• Teamwork


• Commercial Awareness