JOB SUMMARY:
Pharmacy Technician II is a vital member of the pharmacy team, responsible for supporting the safe, efficient, and accurate delivery of pharmaceutical services under the direct supervision of a licensed pharmacist. This advanced-level role emphasizes exceptional patient service, precise prescription processing, and maintaining a compliant and well-organized pharmacy environment. Leveraging their in-depth knowledge of medications, pharmacy procedures, and operational workflows, the Pharmacy Technician II plays a key role in ensuring smooth day-to-day operations. Their technical expertise contributes directly to the delivery of high-quality patient care and supports the overall effectiveness of the pharmacy.
MAJOR DUTIES AND RESPONSIBILITIES:
Workplace Computer and Equipment
• Accurately diagnose and resolve technical issues related to computer systems and pharmacy equipment.
Checking, Examining, and Recording
• Accurately receive, interpret, and process prescription orders in compliance with regulatory requirements and organizational protocols.
• Verify all labels generated against the original written prescription to ensure accuracy.
• Process point-of-sale transaction, including verifying the patient, confirming the order for completeness and accuracy, obtaining patient signature, collecting payment (e.g., SFS, A/R charges, voucher, credit card, etc.) and offering patient counseling.
• Assist with inventory management, including receiving the order, stocking medications and pharmacy supplies, and adjusting medication on-hand counts.
• Conduct routine inventory audits to identify and remove expired medications from the shelves, maintaining safety and compliance standards.
Compliance, Policy, and Procedure
• Is aware of organizational and pharmacy policies and procedures and regularly seeks to adhere to them.
• Adheres to federal and state regulations, including DEA, MDBOP and OCSA guidelines.
• Maintains a clean and safe work environment, adhering to all safety procedures and regulations.
• Assist with training and mentoring of new pharmacy technicians to ensure compliance to pharmacy protocols and workflow efficiency.
Communication
• Engages with patients and co-workers in a respectful, confidential, and professional manner, providing prompt, courteous service and maintaining a friendly and welcoming demeanor in both verbal and written communication.
• Effectively communicates information in a clear, concise and articulate manner, ensuring messages are fully understood by patients and co-workers.
Integrity
• Maintains strict adherence to patient confidentiality protocols in accordance with HIPAA regulations, consistently taking appropriate measures to safeguard sensitive health information.
Patient Focus
• Provides excellent customer service, addressing patient inquiries and handling prescription requests (refills, new and transferred).
• Initiates and facilitates communication with healthcare providers and third-party payers on behalf of the patients to resolve medication access barriers and address insurance related discrepancies.
• Escalates complex or unresolved patient concerns to the pharmacist to ensure continuity of care and efficient resolution.
• Collaborate effectively with the pharmacist and other healthcare professionals to ensure smooth workflow and exceptional patient care.
Other Duties as Assigned: Performs other duties as assigned to accommodate reasonable needs of the patients and the department as long as the duties meet practice norms and legal regulations/standards
EDUCATION AND/OR EXPERIENCE:
• Required: High school Diploma or GED
• Required: Current Maryland State Pharmacy Technician Certificate in good standing.
• Required: National Pharmacy Technician Certification (PTCB).
• Required: 2-3 years pharmacy technician experience in retail pharmacy setting.
• Required: Current CPR/BLS Certification
• Desired: Completion of some college-level coursework, especially in healthcare or science-related fields.
SKILLS AND ABILITIES
• Strong mathematical aptitude and familiarity with pharmaceutical calculations.
• Ability to work efficiently under pressure while maintaining accuracy and professionalism.
• Exhibits precision and thoroughness in all aspects of pharmacy operations, while responding swiftly to workflow demands.
• Proficiency in Microsoft Office and pharmacy software systems.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.