MCS is hiring for a Switch Technician / Network Administrator at Naval Air Station Pensacola, Florida. This is a full-time, permanent position with benefits. 

The Switch Technician / Network Administrator must demonstrate the ability to support the installation, maintenance, and administration of telecommunication systems, databases, and networks. The Switch Technician / Network Administrator will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations. 

Typical duties include: 

• Perform daily administration of telecommunications systems, including Avaya switching, CAIRS database updates, and voicemail platforms to support SIPR and NIPR operations
• Execute Moves, Adds, and Changes (MAC) across voice systems, including Avaya switches and Callware Technologies Callegra voicemail
• Troubleshoot and resolve customer issues related to telephony, voicemail, and network connectivity
• Conduct daily system health checks on phone switches, servers, Cisco network equipment, and LEC circuits to ensure operational readiness
• Administer and maintain CAIRS, UCE servers, and telecommunications databases, including Microsoft SQL Server configuration, queries, and reporting
• Design and implement CAIRS workflows, work packages, call pattern masks, and custom reporting solutions across multiple switch platforms (Avaya, Tadiran, Nortel)
• Manage telecommunications infrastructure, including routers, switches, secure modems, and remote access units, ensuring proper configuration, backup, and restoration
• Maintain and update technical documentation, including SOPs, diagrams, system logs, and database records to ensure audit readiness and continuity
• Coordinate with external carriers (e.g., AT&T, Verizon, Cable One) to troubleshoot and resolve service-related issues
• Ensure compliance with DoD Information Assurance policies, perform system backups, support cybersecurity requirements, and provide on-site technical support and user training

Required: 
Clearance Requirement: Ability to obtain DoD SECRET

Educational Requirements: High School diploma or equivalent 

Certification Requirements: AIT II or Security+ is preferred. 

Experience Requirements: 

• Minimum two (2) years of experience programming and administering Unique Communication Solutions CAIRS
• Proficiency in Microsoft SQL Server, including T-SQL, stored procedures, and database-driven reporting solutions
• Experience with Avaya CM6, Tadiran, and Nortel switch environments, including CDR reporting and analysis
• Strong working knowledge of telecommunications systems administration, including Active Directory, CAIRS, and UCE environments
• Expertise in Cisco networking (IOS, routers, switches) and overall configuration management best practices
• Familiarity with DoD Information Assurance (IA) policies, cybersecurity protocols, and antivirus implementation
• Demonstrated troubleshooting, installation, and maintenance capabilities across telecommunications systems, with the ability to operate effectively under tight deadlines and support mission-critical operations

Mission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, Florida. MCS provides a broad range of Technology products and services organized in six core lines of business –Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.