Job Title: General Manager

Reports To: General Manager Corporate Director of Operations or President & COO

 

SUMMARY: Oversees all aspects of Property Management Operations - including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

QUALIFICATIONS:

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

1. Performs each criterion as contained in PMG Hospitality’s then-current “Standard Operating Procedures” in a satisfactory manner.

 

1. Performs each criterion according to PMG Hospitality’s then-current “K.P.I. - Key Performance Indicators" in a satisfactory manner.

 

1. Creates an operating environment that assures consistent guest satisfaction.

 

1. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.  Initiates corrective action.

 

1. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.  Initiates corrective action.

 

1. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

 

1. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

 

1. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

 

1. Maintains an appropriate level of community public affairs involvement.

 

1. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

 

 

1. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

 

1. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

 

1. Implements and maintains effective open-door communication system that reach all employees.


2. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

 

1. Deals with the general public, customers, employees, union and government officials with tact and courtesy

 

1. Plans and organizes the work of others.

 

1. Accepts full responsibility for managing an activity

 

1. Other duties may be assigned

 

 

SUPERVISORY RESPONSIBILITIES: Typically, directly supervises 2 to 40 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

LANGUAGE SKILLS: General Managers must have developed language skills to the point to be able to:

 

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  • Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
  
  
  • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
  
  
  • Ability to speak effectively in English before groups such as customers or employees.
  
  
  
  

 

COMPUTER SKILLS: General Managers must have enough computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

 

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  • Microsoft Word
  
  
  • Microsoft Excel
  
  
  • Yield Management Systems programs
  
  
  • Property Management System (PMS) programs
  
  
  • Daily Revenue System (DRS) programs
  
  
  • Central Reservation System programs
  
  
  • Payroll programs
  
  
  • Company-issued internet browser programs
  
  
  • Company-issued electronic mail programs
  
  
  
  

 

NOTE: Company-issued software programs implemented at a PMG Hospitality hotel may be changed from time to time; the General Manager is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.

 

REASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to:

 

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  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  
  
  • Use mathematical skills to interpret financial information and prepare budgets.
  
  
  • Read and interpret business records and statistical reports.
  
  
  • Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.
  
  
  
  

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.