The Billing Specialist plays a key role in executing daily and month-end billing operations, including invoice preparation, customer account setup and maintenance, credit memo processing, and resolution of billing inquiries. This role supports cross-functional initiatives and continuous process improvements, requiring strong organizational, analytical, and communication skills. The ideal candidate is detail-oriented, highly collaborative, and comfortable working in a dynamic SaaS environment. They will work closely with Finance, Sales, Product Management, and other departments to ensure billing accuracy, compliance, and operational efficiency.
You'll Get To::
- Prepare and process invoices in accordance with customer contracts and billing schedules.
- Manage SaaS billing processes, including subscription and usage-based billing, implementation services, and portal user changes.
- Maintain and update customer billing accounts with accuracy and timeliness.
- Process credit memos with proper supporting documentation and approvals.
- Investigate and resolve billing discrepancies and customer disputes promptly.
- Partner with the collections team on rebills, PO updates, and payment-related issues.
- Coordinate with Sales, Product, and Renewals to resolve order and billing mismatches.
- Prepare journal entries and perform monthly/quarterly account reconciliations.
- Support internal and external audits, including SOX controls and documentation.
- Document billing processes and contribute to continuous improvement efforts.
- Support ad-hoc billing projects and reporting requests as needed.
What You'll Bring::
- Associate or Bachelor's degree in Accounting, Finance, or a related field.
- 3–5 years of billing or accounting experience, preferably in a SaaS or software environment.
- Strong understanding of billing systems and ERP/CRM tools (Zuora, Salesforce CPQ/Billing, NetSuite preferred).
- Proficient in Microsoft Excel, including pivot tables and VLOOKUPs.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication skills with the ability to collaborate across teams.
- Self-motivated, proactive, and able to manage multiple priorities under tight deadlines.
- Comfortable in a fast-paced, evolving environment with a continuous improvement mindset.
Thrive at BlackLine Because You Are Joining::
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Salary Range::
USD $68,800.00/Yr. - USD $86,000.00/Yr.