Store Associate / Device Repair Technician

Batteries Plus – Northfield, NJ (Store 636) Full-Time | Hourly + Bonus Opportunities

About Batteries Plus

At Batteries Plus, we power, light, and fix what keeps our customers moving. From smartphones and tablets to automotive, commercial, and specialty battery solutions, we are known for solving problems that others can't.

Our location is Apple and Samsung repair certified, and we follow professional repair standards and procedures.

We are looking for a skilled, hands-on technician who takes pride in their work and wants to build a long-term career-not just hold a job.

Position Overview

This is a hybrid role combining device repair and retail sales.

You will spend a significant portion of your time performing smartphone repairs, while also assisting customers, recommending solutions, and supporting daily store operations.

Key Responsibilities

Device Repair (Primary Focus)

• Diagnose and repair smartphones (iPhone & Android)
  • Screen replacements
  • Battery replacements
  • Charging ports
  • Speakers, microphones, and other components
• Perform troubleshooting and diagnostics
• Follow Apple and Samsung certified repair procedures
• Maintain high standards for quality and accuracy

Customer Service & Sales

• Greet customers and identify their needs
• Recommend the right battery, lighting, or repair solution
• Clearly explain repair options, pricing, and timelines
• Deliver a professional and positive customer experience

Battery & Technical Services

• Test and install automotive batteries
• Perform battery rebuilds (tool batteries, specialty packs)
• Assist with UPS battery replacements and testing
• Support other in-store technical services

Store Operations

• Open and close the store (as scheduled)
• Maintain a clean, organized, and safe work environment
• Accurately process transactions and repair tickets
• Support team performance and daily operations

Qualifications

Required

• Hands-on experience repairing smartphones (iPhone & Android)
• Comfortable using tools and working with small components
• Strong attention to detail and problem-solving skills
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and professional

Certification Requirement

• Must be willing to complete and maintain:
  • Apple repair certification training
  • Samsung repair certification training

👉 Training will be provided, but certification is required as part of the role and must be completed within a defined timeframe.

Preferred (Not Required)

• Tablet or gaming console repair experience
• Micro-soldering experience
• Battery rebuild or electrical experience
• Retail/customer service background

Compensation & Benefits

• $18 – $25 per hour (based on experience)
• Performance-based bonus opportunities
• Paid training and certification support
• Clear path for advancement:
  • Lead Technician
  • Store Manager

Paid Working Interview (Skill-Based Hiring)

We hire based on real ability-not just resumes.

Qualified candidates will complete a paid working interview, where you will:

• Perform basic repair tasks
• Demonstrate tool handling and workflow
• Show how you approach real customer situations

You will be paid for your time.

Work Environment

• Fast-paced retail and repair setting
• Hands-on technical work performed daily
• Direct customer interaction
• Team-oriented, performance-driven environment

Why Join Batteries Plus

• Work with your hands-not behind a desk
• Gain manufacturer-level certification (Apple & Samsung)
• Build real technical skills with growth opportunities
• Join a stable, growing business