Job Purpose:

- To provide on-site installation, maintenance, and repair services for the company's products and equipment, ensuring customer satisfaction and optimal equipment performance.



Key Responsibilities:

- Install, configure, and test new equipment at customer locations, adhering to established procedures and quality standards.

- Perform preventative maintenance and repairs on existing equipment, diagnosing malfunctions and replacing faulty components.

- Provide technical support and training to customers on the proper operation and maintenance of their equipment.

- Maintain accurate records of service calls, including parts used, labor hours, and customer interactions.

- Manage inventory of parts and tools, ensuring adequate stock levels for efficient service delivery.

- Communicate effectively with customers, addressing their concerns and providing timely updates on service progress.

- Adhere to all safety regulations and company policies while performing field service duties.

- Collaborate with other technical staff and departments to resolve complex technical issues and improve service delivery.

- Stay up-to-date on the latest technologies and advancements related to the company's products and services.

- Participate in on-call rotation as required, providing timely support to customers during non-business hours.

This position may require occasional overnight travel, depending on project or business needs.