• Develops and cultivates strong customer relations/retention
• Strong Operational Baggage and World Tracer Knowledge
• Exceptional Leadership and Client Engagement
• Dependable and excellent Time Management- Coordinates interactions at all levels internal as well as external
• Supports and trains their own teams.
• Addresses/anticipates industry trends
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training of staff members and monitor mandatory training
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation