The position of an Ag Office Administrator of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried out by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. This is a safety-sensitive position.

Job Summary:

These are the basic requirements of the position and must be performed competently.

• Maintain an in-depth knowledge of Valley Wide’s services, customer account and billing processes, new customer information, and various policies and procedures.
• Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.
• Greet visitors/customers and direct or assist them as needed.
• Posts Customer payments by recording cash, checks and credit card transactions on the Computer and banking systems.
• Maintains daily balancing report, assembles and prepares customer invoicing and posts invoices. Maintains daily invoice balancing reports.
• Prepares inventory receiving and transfers for posting, posts in the computer and maintains daily balancing report of inventory transaction.
• Reviews, codes and prepares daily accounts payable invoices, maintains daily submittal reports to corporate office.
• Investigate and resolve customer questions and concerns efficiently and compassionately.
• Assist in managing customer retention activities by ensuring customer needs are being met.
• Ensure all customer interactions are consistently and accurately maintained in the system.
• Answer telephones, radio, and relay messages to other company personnel.
• Responsibly for maintaining company and customer confidentiality.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:

• High school diploma or GED required.
• 2+ years accounting/bookkeeping experience preferred.
• Must have a current working knowledge of computer programs.
• Must have strong communication skills; ability to communicate in an appropriate, professional manner with managers, supervisors, employees, customers, vendors and the general public.
• Must be able to make appropriate decisions and execute them according to policy.
• Must maintain appropriate and expected levels of customer service.
• Must have ability to determine order of need and task priority based on level of importance.
• Must have a manager focus on all interactions and exhibit strong critical thinking/ problem solving skills.
• Must exhibit a professional and positive image.