About JustPark

JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.

We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality. 

ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.

Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

About the Role

The Integrations Success Manager will own the full lifecycle of our integration partner relationships — onboarding new partners to our platform, deploying those integrations across our parking operator client base and serving as the escalation point when things break.

This is a cross-functional, high-ownership role sitting at the intersection of partnerships, client success, and product-engineering. You'll be the person who makes integrations actually work in the real world — not just on paper.

What You’ll Do

Integration Partner Onboarding & Enablement

• Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
• Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
• Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable

Partner Relationship Management

• Serve as the primary point of contact for a portfolio of integration partners
• Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams

• Manage partner expectations around roadmap timelines, API changes, and deprecations
• Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.

Client-Side Integration Deployment

• Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
• Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
• Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
• Identify and surface opportunities for increased integration adoption by clients

2nd Level Support and Subject Matter Expert

• Monitor integration health to proactively identify issues
• Act as the escalation layer between frontline support and engineering for integration-related issues
• Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs

• Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection

Cross-Functional Collaboration and Continuous Improvement

• Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
• Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
• Produce documentation and deliver training to increase the broader success team’s knowledge of integrations

• Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support

What Success Looks Like

30 days

• Established relationships with your portfolio of integration partners
• Taken ownership of at least one client deployment 

• Built SME level knowledge of at least two integrations

60 days

• Established partner escalation path for at least one integration partner 
• Integration deployments you own are delivered with minimal/no support needed
• Improved the documentation for at least two integrations

90 days

• Established partner escalation paths with your portfolio of integration partners
• Integration deployments are delivered faster with fewer post-launch quality issues
• Delivered at least two process improvements and/or internal tools which produce measurable benefits