Description

• Provide unique and memorable experiences to guests.


• Ensure the facility is clean, safe and presented to the highest of standards.


• Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.


• Organize and replenish guest restroom amenities.


• Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.


• Organize and maintain supply inventory.


• Dust, polish and clean signage, windows, acrylic and carpets.


• Empty trash cans and sanitary receptacles as well as pick up trash within the facility.


• Adhere to company policies and procedures.


• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.


• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.


• Attend training programs to achieve the best guest experience.


• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.


• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.


• Assist other departments as required.


• Monitor and report any animal care or welfare concerns to the Life Sciences Department.


• Other duties as may be assigned by the Guest Experience Manager from time to time.

Qualifications

• Knowledge of chemical cleaning agents.


• Previous operation experience of various cleaning equipment preferred.


• Flexible to work shifts, holidays and weekends.


• Good verbal and communication skills required.


• Strong listening skills.


• Ability to anticipate guests’ needs.


• Creative problem solver who thrives when presented with a challenge.