N96561 Welcome Center/Card Services Coordinator
ID Services – Auxiliary Services - Tahlequah Campus

JOB
SUMMARY

This position provides ID card services to students,
employees and patrons at NSU. Responsibilities also include management of the
point of sale systems and associated hardware for all food services. Duties
include but are not limited to printing IDs, managing ID equipment and
software, facilitating the process to generate and distribute ID cards, and
maintaining the point of sale systems. Position will also manage the University
Center Welcome Desk.

MAJOR DUTIES

Manages UC Welcome Desk functions
Serves as the campus card system administrator
Performs technical and administrative duties in support of ID card functions
Serves as the point of sale system administrator for systems associated with the campus card.
Works with technical support regarding issues related to software and equipment affiliated with the ID and POS systems
Performs various functions within the ID card system, such as establishing new users, loading meal plans, troubleshooting issues and maintaining user profiles
Works with programmers for university systems to manage interfaces associated with ID functions
Issues ID cards to students, parents, faculty and staff, vendors, conference attendees, etc.
Generate and utilize ID card and POS system reports
Develops and manages budgets
Maintains ID Services webpage and forms
Performs related duties and other duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION


Skill to listen and communicate regarding issues presented by end users and be able to explain causes and implement solutions

Skill in the operation of computers and software programs

Ability to provide excellent customer service to students, employees and the general public

Experience using Excel for reporting and data analysis

Skill in operating a camera and printing equipment

SUPERVISORY
CONTROLS

The supervisor assigns work in terms of general
instructions. The supervisor spot-checks completed work for compliance with
procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include department and university policies and
procedures, and user guidelines. These guidelines are generally clear and
specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related administrative and technical duties. The potential for equipment or software to malfunction contributes to the complexity of the position.

The purpose of this position is to accomplish assigned duties in the ID card operation, POS operation and Welcome Center.  Success in this position contributes to a positive experience for students, staff, faculty and other card users.

CONTACTS

Contacts are typically with co-workers, university department end users, students, technical support personnel and with the general public.

Contacts are typically to provide services, to give or exchange information, or to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.

The work is typically performed in an office or public area.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This
position has no direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

Experience resolving computer related issues

PREFERRED QUALIFICATIONS

Experience of a minimum of two (2)years in similar administrative or technical position using specialized software, printers,  or cameras

Annual salary $37,908.00 with excellent benefits, including generous leave time.
Anticipated hire date: 06/08/2026
Applications will be accepted until: 05/24/2026
NOTE: Posting will close to applicants at 11:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted. To complete the application process, it is critical to create a profile. 
Notice to applicants
It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and the ability to begin employment. Applicants must be currently authorized to work in the United States on a full-time basis.