About the role
We're looking for a Product Manager to own and drive our AI product portfolio. You'll lead strategy and execution across voice AI, intelligent automation, and data enrichment – turning messy, real-world service business data into products that actually work in production.
This isn't a research role. You'll ship AI products that handle real customer calls, enrich real supplier data, and automate real workflows – all on top of a platform actively being modernized. You'll work directly with engineering leadership, and you'll own outcomes end to end: from discovery through launch, adoption, and iteration.
Where You'll Work
- Full-time, in-office at our headquarters in Dallas, TX.
- You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.
What You'll Do
- Voice AI systems that answer inbound customer calls, qualify leads, and book jobs against live technician schedules
- AI-powered data enrichment – training models on supplier taxonomies, normalizing messy catalog data, and building intelligent pricing tools
- Evaluation infrastructure – prompt engineering, call analysis, success rate tracking, and continuous quality improvement for LLM-powered products
- Automation workflows that reduce manual effort across scheduling, dispatch, and customer communication
Responsibilities
- Define and drive product strategy for AI initiatives, aligning roadmap with company goals and measurable business outcomes (booking conversion, call success rate, customer retention)
- Partner directly with engineering to design, ship, and scale production AI systems – not prototypes
- Build and maintain evaluation frameworks to measure AI product quality, identify failure modes, and drive iterative improvement
- Translate real customer conversations and support data into product requirements – balancing innovation with what's shippable now
- Own the full product lifecycle: research, requirements, roadmap, launch, adoption, and iteration
- Stay current on LLM capabilities, voice AI platforms, and agent frameworks – and know when new technology is production-ready vs. hype
- Evaluate and manage AI vendor/model decisions, balancing capability, cost, and reliability
What We're Looking For
- 2-4 years of Product Management experience, ideally working on cross-platform integrations.
- Track record shipping technical products in AI, automation, or SaaS – ideally with LLM or voice AI experience
- Strong technical fluency: comfortable in conversations about LLMs, prompt engineering, API design, and system architecture
- Experience defining and tracking product metrics in ambiguous, fast-moving environments
- Ability to work across engineering, CS, sales, and leadership – translating complexity into clear decisions
- Bias for action and ownership. You ship, measure, learn, and iterate – not just write specs
Preferred Experience
- 1+ years of hands-on experience with AI developer tools (Claude, prompt engineering workflows, eval frameworks)
- Background in vertical SaaS, field service, or home services
- Familiarity with voice AI / telephony systems
What We Offer
- Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
- Lunches Provided Monday–Friday: Delicious meals on us to fuel your day.
- Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered.
Health & Wellness Perks: Memberships to keep you feeling your best. - 401(k) Plan: Secure your future while you grow with us.
- Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities.
- Paid Parental Leave: Support for you and your family when it matters most.