Posted 1w ago

Service Account Manager: Remote - East Coast

@ Enerpac Tool Group
United States
RemoteFull Time
Responsibilities:Manage relationships, Grow accounts, Develop solutions
Requirements Summary:Remote East Coast sales leadership for Hydratight’s specialty machining and bolting services; strong technical and relationship-building skills.
Technical Tools Mentioned:Salesforce, CRM
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Job Description
Overview:

Hydratight_logo_color

 

HYDRATIGHT by ENERPAC TOOL GROUP – Who we are?

Hydratight provides specialty mechanical services to global customers, ensuring uninterrupted productivity and asset safety through world-class technical leadership, training, and innovation. Integrity Assurance is our guarantee, it’s a commitment that every job is completed fully, safely, and without compromise. The safety of our customers and the integrity of their assets are paramount. We share that responsibility by ensuring our technicians are fully accredited, highly experienced, and dedicated to achieving near-zero incident rates.

 

As a recognized technical authority, Hydratight’s Integrity Assurance guarantee is backed by our long-standing industry reputation and active participation on the committees that set global standards. Our best-in-class performance, with near-zero TCIR and LWIR rates, reflects this commitment. Our highly trained technicians reduce risk, eliminate rework, and deliver confidence. Supported by industry-leading training and competency programmers, they bring unmatched experience, knowledge, and capability to every job.

 

Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

 

For further information on Hydratight or Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ and https://www.hydratight.com

 

Summary – basic function of the role

Responsible for leading and growing Hydratight’s Specialty Services portfolio within the shipbuilding, ship repair, and marine fabrication industries across an assigned geographic region. This role focuses on delivering high-value solutions in Specialty Machining, Controlled Bolting and Tensioning, and related mechanical services that support new vessel construction, overhauls, modernization, and MRO work.

 

The ideal candidate will bring a strong technical background, preferably in machining, mechanical services, or fabrication environments, combined with exceptional customer relationship skills and a strong understanding of safety, quality, and schedule-driven work within shipyards and marine industrial facilities.

 

Work Schedule: Monday – Friday, evenings and weekends may be required

 

Location: Remote – Preferred employee will reside on the east coast of the United States due to the location of customers

 

Job Duties and Responsibilities

Client Relationship Management: 

  • Develop and maintain strong relationships with decision-makers at shipyards, ship repair facilities, naval contractors, and marine fabrication shops.
  • Identify and secure service opportunities supporting new builds, dry dock periods, refits, life-extension projects, and emergent repair work.
  • Act as a trusted technical partner, aligning Hydratight’s machining and joint integrity capabilities with customer project requirements and schedules.

Sales & Business Development:

  • Expand Hydratight’s presence within marine and shipbuilding accounts at both the corporate and project level.
  • Identify opportunities for specialty machining (on-site and in-shop), flange management, bolting/tensioning, and critical joint integrity services.
  • Develop and execute account strategies to establish Hydratight as a preferred mechanical services provider within assigned shipbuilding and marine accounts.
  • Prepare forecasts, assess market potential within marine sectors, and collaborate with Marketing on targeted service strategies.
  • Manage and grow regional marine and shipyard accounts with accountability for revenue, margin, and customer satisfaction.

Service Delivery Oversight:

  • Collaborate with Service Sales Support, Operations, Engineering, and Technical teams to develop compliant, efficient service solutions for shipyard environments.
  • Provide technical input on proposals, pre-qualifications, and job execution planning—particularly where machining tolerances, weld prep, or mechanical interfaces are critical.
  • Support execution teams by ensuring scope clarity, safety compliance, and alignment with shipyard quality requirements.

Enerpac Commercial Excellence (ECX)

  • As part of Enerpac’s Americas sales team, maintain account plans, log visit reports, and create and maintain opportunities within Salesforce. Weekly reviews with the sales manager will include gap planning, meeting coordination, forecasting, and regular updates on the status of opportunities.
  • Travel is required is >60% of the time.

 

Skills and Competencies

  • Strong familiarity with portable machining and controlled bolting processes (manual or CNC), fabrication, mechanical services, or industrial maintenance environments.
  • Ability to interpret technical drawings, specifications, and work scopes common in shipbuilding and marine repair.
  • Commercial acumen with experience managing complex, schedule-driven industrial projects.
  • Strong working knowledge of CRM systems (Salesforce preferred), forecasting, and territory management.

 

Education and Experience

  • Bachelor's degree (BA) from four-year college or university in business, sales, engineering, manufacturing, industrial technology or a similar field; or 5 or more years related experience in industrial sales, machining, fabrication, mechanical services, or shipyard operations; or equivalent combination of education and experience.
  • Strong preference for candidates with hands-on machining, fabrication, or mechanical services background, or direct experience selling into shipbuilding or marine industries.
  • Proven experience developing and managing strategic industrial accounts.
  • Experience supporting marine, naval, offshore, or heavy industrial markets strongly preferred.
  • Valid driver’s license and ability to meet site-specific background and drug screening requirements.

 

Physical Demands

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.  Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

 

Work Environment

Primary work environment is temperature-controlled home office setting but may also be visiting different company facilities or customers where following appropriate safety protocols at the location would be required. While visiting company facilities or visiting customers, employee may be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, small and/or enclosed spaces, or adverse environmental conditions.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

Direct Reports

N/A

 

Key Stakeholders

Field Service Manager

Customer Focused Relationships

Shop Technicians

Field Service Technicians

 

EEO Statement

Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: [email protected]

If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.

 

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