Your Role
EF (Education First) Brighton International Language Campus is seeking a dedicated and organized Homestay Coordinator to manage peak summer placements, connecting international students with welcoming host families.
This role ensures a safe, comfortable and enriching ‘home from home’ experience for students, while fostering cultural exchange within the local community.
Position Details:
- Full-time, 5 days per week
- Fixed-term hourly contract with ASAP start – August 14th 2026
- Potential for extension/permanent employment
If you are passionate about customer service, cultural exchange and working with international students, we encourage you to apply.
Careers at EF | Open the world with us
At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Processing & maintaining homestay accommodation records using the EF’s own accommodation database
- Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
- Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate
- Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current hosts, ensuring it is kept up to date
- Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
- Ensuring student details are provided accurately each week for arriving and departing students
- Provide a high level of customer service to our students and hosts
- Support students and host families with move and transfer requests when necessary
- Strive to improve the quality of our homestay provision
- Shares emergency duty of Summer School phone on a rota basis during peak season
Requirements
- Previous experience in telesales and/or face-to-face customer service experience
- Organised with a high level of attention to detail
- Capable of using your own initiative
- Highly motivated, energetic, positive
- Friendly & approachable manner
- Excellent communicator with students, colleagues, and external clients
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Familiar with Microsoft Office, Excel and CRMs (desirable)
- Complete fluency in English
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Boost your CV this summer with a world renowned organisation
- Regular social events
- Pre-summer online and in person trainings
- Ambition is nurtured and post summer job opportunities are available
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Employee assistance program
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
About Company
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
Company
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.