The Franchise Business Director (FBD) leads a team of Franchise Business Consultants (FBC) that support franchise business. The FBD is responsible to achieve all key results in their territory by coaching, consulting to, mentoring and leading their FBCs. Franchise Business Directors will have a team of approximately 3-5 FBCs and the team will support approximately 300-500 restaurants that are owned by franchisees. In addition to supporting existing franchisees and Area Reps, FBDs will be responsible for meeting development growth goals and bringing new franchisees to the system. They enact and drive the company’s Cultural Beliefs as a basis for building relationships within their assigned territory. Their primary focus is to drive Marco’s Key Results while maintaining high operational standards. Provides timely communication to the company in the event of critical incidents, issues, or trends with the franchisees they support.

We’re looking for someone who:

Is friendly and genuinely cares about the happiness of others
Takes accountability for their actions and takes pride in their work
Has a can-do attitude and asks “what else can I do?”
Is a good teammate who provides—and values—honest feedback

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

Responsibilities Include:

Support the creation and execution of a yearly business plan that is tied to accomplishing the Key Results for each Franchise Business Consultant’s territory to be submitted by the end of the 4th quarter.
Conduct year end Area Rep (AR) reviews that support the Key Results and specific development agreements executed by each AR
Responsible for meeting a development plan for each market and working cross functionally to utilize the development sales, real estate, construction, and project management team to accomplish these plans.
Take the lead and collaborate with other Development, Marketing, LSM, Business Insights, and Accounting departments to achieve or exceed the Key Results in their territories
Manage the MBO process for their direct reports to keep them aligned on their most important work and manage their performance
Provide expert analysis and advice on organizational structure effectiveness, business plan alignment to strategy, effective franchisee consulting, goal setting and targeting, effective action planning, multi-unit management, restaurant and organizational profit strategy, and proper use of Marco’s systems and tools
Determine development needs for the FBCs on their team and provide ongoing personal development.
Conduct regular market visits with FBCs to assess their operations, commitment to achieving the Key Results, and the proper level of franchisee support needed to achieve Key Results
Assess franchisees for growth in collaboration with the FBCs and ARs and assist in creating improvement plans for franchisees that are not approved to grow.
Coordinate and execute franchise sales functions with prospective franchisees that are moving through the path to ownership in assigned markets
Assists and validates successful rollout and integration of system-wide programs and initiatives

Education and/or Work Experience Requirements:

Required:

Bachelor's degree in Business, Finance, Hospitality or Hotel/Restaurant Management or related discipline, or equivalent professional experience
2-3 years of successful multi-unit/regional level restaurant management or multi-unit franchise operations management, and/or,
2-3 years of franchise consulting experience is required
Experienced in a high-profile role that requires diplomacy and interpersonal communication to both small and large groups of people with a high level of effectiveness.
Proven track record of high achievement and success in a highly competitive business segment
Must be able to travel 50% of the time. Must have a valid driver’s licenses and able to fly on commercial airlines.

Preferred:

Educated in the Marco’s Pizza system and Culture.
5+ years’ experience in Franchise Operations with responsibilities of 50+ units.

Critical Competencies:

Demonstrate the ability to use strong listening, negotiating, and influencing skills to achieve Key Results.
Ability to work cross functionally with supporting departments including Learning & Development, Marketing, Accounting, and Development.
Able to read, interpret, and analyze a P&L statement and to then develop highly effective action plans on specific objectives, goals, and strategies.
Superior people skills; well-developed oral and written communication skills with the ability to teach, coach, and mentor effectively, gaining buy-in and investment on goals from ARs and franchisees.
Ability to demonstrate fiscal responsibilities aligned with MFLLC strategy and Key Results.
Proficient in spreadsheets, emails, presentations, and calendaring.
Highly organized and able to manage time effectively; able to effectively and efficiently manage multiple projects concurrently.
Ability to analyze multiple streams of data, identify gaps, draw conclusions, and create effective action plans based on this analysis.
Ability to build and sustain strong, professional relationships that drive results.
Ability to manage conflicts successfully.
Effective project management skills.
Provides timely, constructive feedback for performance improvement; recognizes and celebrates franchisees’ accomplishments and contributions.
Ability to create effective documents and report critical incidents and franchise issues.
Follows company policies, upholds professional standards, and performs all work in a manner respectful of others.
Ability or willingness to align with Marco’s Culture.
Achieves results without compromising personal or professional ethics.
Ability to be a productive member of the team.
Ability to set result-oriented goals and effective action planning to achieve them.
Demonstrates self-awareness.
Demonstrates the ability to be flexible in order to foster win-win situations.
Ability to adapt to and influence/implement change.