DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

The Department of Health and Welfare, Division of Medicaid, Bureau of Long-Term Care (BLTC) is hiring a Program Supervisor to join our team, with office location options in the Pocatello or Boise-Westgate field offices. We are seeking a dynamic, highly organized, and results-driven leader to oversee day-to-day operations for the Duals program team. This position is responsible for supervising staff, leading performance management efforts, and fostering a culture of accountability, growth, and continuous improvement. Reporting to the Operations Manager, the Program Supervisor serves as the primary operational liaison to Managed Care Organizations (MCOs), ensuring strong partnerships and effective contract execution. The role also includes preparing and delivering regular status updates to internal leadership and oversight bodies, while proactively identifying operational risks, implementing mitigation strategies, and maintaining clear documentation of controls.

This position plays a critical role in advancing operational excellence that serves thousands of Idahoans through Medicaid. The ideal candidate brings experience analyzing dashboards, reports, and other KPIs to evaluate contract performance, assess staff effectiveness, and inform strategic decision making. A focus on continuously refining end-to-end workflows to eliminate bottlenecks and reducing errors is essential. If you are an inspirational leader with a passion for improving complex systems and delivering meaningful impact, we encourage you to apply to join our team!

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement. 
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility 
• Employee assistance program 

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.* 

EXAMPLE OF DUTIES:

• Provide Day-to-Day supervision for Duals team staff.
• Conduct performance management.
• Serve as primary operational liaison to Managed Care Organization (MCOs) of the Duals program.
• Identify Operation risks; implement mitigation plans and document evidence of controls.
• Prepare and lead status updates for internal leadership and oversight bodies.
• Manage interdependencies with eligibility, claims, provider relations, and member services.
• Represent the program in cross-functional initiatives and workgroups.
• Develop, maintain, and analyze dashboards/KPIs to evaluate contract performance and recommend actions.
• Map and refine end-to-end Duals workflows to remove bottlenecks and reduce errors.
• Mentor staff for skill building and advancement.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of management practices. Typically gained through one year of work experience that included all the essential elements of management (planning, organizing, leading and controlling) OR completion of two upper division college-level courses, or approximately 60 hours of management training, that included all the essential elements of management AND six months of work experience performing all management elements.
• Experience developing procedures and/or monitoring a budget.  Typically gained by at least one year of experience developing procedures and/or monitoring a budget which included allocating expenditures, reconciling accounts and making fund transfers, or supervising these functions. 
• Experience supervising staff.  Typically requires at least one year of experience where you were responsible for interviewing and selecting staff, providing work direction and training, evaluating performance, and generating employer problem solving solutions. Include the length of time, number and level of staff supervised.
• Experience providing liaison with customer/provider groups.Typically gained by at least one year of experience working with one or more community groups of adults or liaison with customers and/or provider groups in a leadership role to share information, coordinate efforts and/or achieve shared goals.
• Experience interpreting federal or state regulations.Typically gained by at least one year experience reviewing information or documents for compliance with laws and regulations OR explaining to others how laws and regulations apply to specific situations.

Learn About a Career with DHW

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.