Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Vice President of Strategic Programs � Client Success leads cross-functional initiatives that enhance visibility, alignment, and strategic management of Knowtion Health�s client portfolio. This role designs scalable governance, structures, and insights to enable data-driven decision-making across client-facing teams, leadership, and operational partners. Acting as a strategic connector across Client Success, Operations, Product, Analytics, Finance, and Sales, the VP drives enterprise-wide alignment on client performance, risks, and growth opportunities.

What�s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won�t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Own and evolve the frameworks, dashboards, and reporting that provide leadership and client-facing teams with clear visibility into the client portfolio.
• Define and oversee standards for tracking client health, performance outcomes, engagement maturity, risk indicators, and expansion potential.
• Lead internal strategic initiatives that support client lifecycle management, including onboarding optimization, performance transparency, renewal readiness, and portfolio segmentation.
• Drive the development of scalable program models, operating cadences, and governance structures that support enterprise growth.
• Serve as a central point of coordination for cross-functional initiatives impacting the client base.
• Develop playbooks, tools, and processes that enable Account Management and Client Success teams to operate more strategically.

What you bring:

• 8�12+ years of progressive experience in strategic programs, operations, client success operations, consulting, or healthcare services.
• Experience in healthcare, health technology, or revenue integrity / revenue cycle environments preferred.
• Background in portfolio management, client success operations, or enterprise program management preferred.
• Familiarity with CRM platforms, analytics tools, and performance management frameworks preferred.

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free workspace at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV

Photo Identification and Image Capture Notice

As part of our hiring process, candidates are required to present a valid government-issued photo ID during screening and/or interviews.

We may also capture a photograph during the screening or interview process for identity verification, security, and record-keeping purposes. All identification documents and images will be handled in accordance with applicable privacy laws and accessed only by authorized personnel.

By proceeding with your application, you acknowledge and consent to this process.