Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

 

What’s in it for you:

• A competitive pay structure and incentives that let you shine in the spotlight.


• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.


• Ongoing training and development opportunities to fine-tune your sales skills.


• A work culture that celebrates diversity, creativity, and innovation.


• Opportunities to access a fleet of top-of-the-line vehicles.


• Exclusive employee discounts on vehicle purchases, parts, and services.

 

Key Responsibilities:

• Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.


• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.


• Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.


• Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.


• Keep up with automotive trends, product features, and industry knowledge.


• Understand vehicle features, compare models, and stay updated on inventory.


• with past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.


• Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.


• Forecast and achieve monthly sales targets while staying informed about dealership inventory.


• Actively develop leads through phone, mail, and in-person interactions.


• Deliver vehicles, clearly explain features, warranties, and paperwork.


• Commit to exceptional customer service and be ready to take on additional tasks as needed.