Lead Customer Care and Shape the Future with Us!

Be a Catalyst for Excellence, Inspire Dynamic Teams, and Create Lasting Impressions for Every Customer!

Are you passionate about making a real difference in the customer experience? Step into an influential leadership position as the Customer Care Lead at our thriving RV Service Centre. Here, you’ll guide and motivate a dedicated team of Service Advisors, setting the benchmark for service excellence and building strong relationships with customers from all walks of life. You’ll be the driving force behind seamless support—whether navigating recalls, managing warranty claims, or providing guidance for day-to-day adventures, your expertise will make every journey memorable. Embrace the challenge of leading with empathy, championing collaboration, and fostering a culture of continuous improvement. If you’re energised by empowering others to excel and love facing new opportunities head-on, this role is tailor-made for you.

What You'll Do – Key Areas of Impact

Operational Oversight: Take the reins on the daily running of our service desk by efficiently managing workload, balancing queues, and ensuring comprehensive coverage so customers always receive prompt, high-quality support. Use your problem-solving skills to address issues before they escalate and keep service levels at their peak.
Stakeholder Collaboration: Build close partnerships across the business. Work directly with our leadership, warranty, and technical teams to make sure solutions align with customer needs, and everyone is working towards shared goals. Your influence will help unify efforts and deliver a seamless customer journey from start to finish.
Continuous Improvement & Reporting: Be a champion for positive change by identifying opportunities to fine-tune our processes and enhance customer interactions. Track key metrics, generate valuable insights, and share regular reports to drive transparency and accountability within the team.

This is your chance to make a real impact—not just for our customers, but for our small service centre team. Bring your passion, leadership flair, and fresh ideas to an environment that values innovation and teamwork. If you’re ready to take the next step in your career and help redefine what outstanding customer care looks like, we want to hear from you. Apply now and let’s reach new heights together!

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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https://www.thlonline.com/privacy