Empower Customers. Drive Impact. Grow with Seeq.

At Seeq, we’re on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you’ll play a pivotal role in that transformation—building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success.

Our CSMs are trusted advisors and strategic partners. You’ll act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world’s largest and most innovative organizations.

Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Power and other process manufacturing industries. The ideal candidate will have experience working with advanced analytics platforms that are sold and implemented in manufacturing environments. The customer personas involved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME's (process engineers, production managers, digital transformation leaders).

What You’ll Do

• Be the customer’s advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes.
• Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.
• Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
• Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
• Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed.
• Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.