Posted 1mo ago

Service Quality Manager

@ NOV
Tananger, Rogaland, Norway
OnsiteFull Time
Responsibilities:ensure quality, monitor reliability, lead investigations
Requirements Summary:Bachelor’s degree in Mechanical, Petroleum, or Electrical Engineering; 3–7 years in oil and gas, drilling technology; strong drilling processes knowledge; experience in failure analysis and corrective action; analytical mindset.
Technical Tools Mentioned:JDE, iTrax, Intelex, TAT, Jira, RCA, FMEA
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Job Description

Key Responsibilities

  • Ensure service quality standards are consistently met across operations
  • Monitor and improve the reliability of wired, e-tool, and downhole systems
  • Lead failure investigations, including root cause analysis, and drive corrective and preventive actions
  • Support field teams with job planning, tool readiness, and post-job performance analysis
  • Track service quality KPIs and prepare regular performance reports
  • Collaborate with engineering and operations teams to enhance tool performance and reduce downtime
  • Maintain accurate documentation related to failures, maintenance, and service quality processes
  • Contribute to continuous improvement initiatives, audits, and process development

 

Minimum Qualifications

  • Bachelor’s degree in Mechanical, Petroleum, Electrical Engineering, or a related field
  • 3–7 years of experience in the oil & gas industry, preferably within drilling technology
  • Strong understanding of drilling processes and service quality principles
  • Experience in failure analysis, root cause investigations, and corrective action implementation
  • Analytical mindset with the ability to interpret data and drive improvements

Nice to have:

  • Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems
  • Experience working in service, repair, or maintenance workshop environments for drilling tools
  • Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards)
  • Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira)
  • Experience with reliability methodologies such as RCA, FMEA, or statistical analysis

 

What We Offer

  • Pension scheme
  • Subsidized canteen facilities
  • A social and collaborative work environment
  • Opportunity to work on major international energy projects

 

We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply – regardless of gender, age, cultural background, disability, or belief.