POSITION SUMMARY

The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.

KEY RESPONSIBILITIES

Service Execution & Reporting

• Perform installation, inspection, repair, and maintenance of machines and equipment.
• Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
• Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).

Customer Relationship Management

• Maintain strong, professional relationships with customers and their employees.
• Resolve equipment problems and customer concerns effectively and promptly.
• Ensure high levels of customer satisfaction across all service interactions.

Team Leadership & Development

• Supervise the FSR team within the assigned territory, acting as a working leader.
• Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
• Monitor team performance and ensure compliance with service standards and company policies.

Business Growth & Strategy

• Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
• Collaborate with Sales Engineers and Service Managers to align field operations with business goals.

QUALIFICATIONS

• Two years electronic technical school or equivalent experience required.
• Field service experience
• Supervisory experience
• Valid driver’s license

SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem-solving and decision-making abilities.
• Self-starter with a high degree of initiative and independence.
• Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)
• Self-starter with a high degree of initiative and independence.

WORK ENVIRONMENT

• Customer Sites, Travel by Automobile and/or Airplane