Join Jade's Program and Change Management Center of Excellence! We are seeking an experienced Change Manager to lead organizational change tracks and ensure successful adoption of client IT transformations. This role will be responsible for developing and implementing comprehensive change management strategies that minimize resistance, maximize engagement, and drive sustainable organizational change for specific clients and projects.
Key Responsibilities
Change Strategy & Planning
Develop and execute end-to-end change management strategies and plans for specific client projects
Conduct change impact assessments and readiness evaluations across multiple stakeholder groups
Create detailed change management roadmaps aligned with project timelines and business objectives
Define success metrics and key performance indicators to measure change adoption and effectiveness
Stakeholder Engagement & Communication
Design and implement targeted communication plans for diverse audiences at all organizational levels
Build and maintain relationships with key stakeholders, sponsors, and change champions
Facilitate stakeholder workshops, focus groups, and feedback sessions
Create compelling change narratives that resonate with various audiences
Training & Adoption
Partner with training teams to develop role-based training strategies and materials
Identify skill gaps and design learning pathways to support new processes and systems
Monitor and report on training completion and competency development
Develop job aids, quick reference guides, and post-implementation support resources
Resistance Management
Proactively identify sources of resistance and develop mitigation strategies
Conduct one-on-one and group coaching sessions with leaders and employees
Create feedback loops to surface concerns and adapt change approaches accordingly
Build change champion networks to support peer-to-peer adoption
Measurement & Continuous Improvement
Track change management metrics including adoption rates, satisfaction scores, and utilization data
Conduct post-implementation reviews to capture lessons learned
Provide regular status updates and insights to leadership and project teams
Continuously refine change management approaches based on organizational feedback
Required Qualifications
Bachelor's degree in Business, Organizational Development, Human Resources, or related field
5+ years of experience in change management, preferably supporting large-scale transformations
Proven track record of successfully managing change in complex, matrixed organizations
Strong understanding of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks)
Certification in change management (Prosci, CMI, or equivalent) preferred
Previous experience in consulting preferred
Previous IT transformation projects strongly preferred, particularly CRM implementations
Skills & Competencies
Exceptional interpersonal and stakeholder management skills with ability to influence at all levels
Outstanding written and verbal communication skills with experience creating executive-level content
Strong analytical and problem-solving capabilities
Proficiency with change management tools, project management software, and data analytics platforms
Strategic thinking combined with hands-on execution capability
High emotional intelligence and cultural sensitivity
Experience with technology implementations, process reengineering, or organizational restructuring