Position Summary

The Services Coordinator acts as a resource, ally and advisor to shelter participants, supporting the routine operation by administering resident intake and monitoring of the floors for safety and order.

The Services Coordinator orients participants about the shelter program, engaging them in shelter activities, and supporting development of participant service plans. Each Services Coordinator will also provide information to assist in accessing services through case management, and in maintaining a safe, clean, and comfortable environment for all.

Primary Duties


Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment.


Conduct wellness checks to maintain security and program compliance.


Maintain shift reports and logs according to procedure.


Perform all duties ensuring standards of care and within the parameters of the program standard operating procedures.


Orient all participants to program rules and responsibilities.


Apply shelter rules and regulations in a fair and equitable manner to all participants.


Maintain required documentation timely, in a complete and legible manner (including attendance, disciplinary actions, eligibility status, bed assignments, late arrivals, etc.).


Report all participant concerns, maintenance issues, and safety concerns to supervisor, immediately.


Respond to all participant requests and questions in a dignified and courteous manner.


Attend and participate in daily shift change meetings.


Ensure documentation is completed and workspace is cleaned and organized before end of shift.

Collect, tag, store, and dispose of client property according to policy and procedure.


Honor and abide by agency rules of confidentiality.


Encourage client participation in all groups and activities.


Refer participants to case management.


Attend staff meetings or training, even when outside of regular work hours.


Perform all other duties as assigned.