Role Overview:
This role is part of the global IT organization and will be instrumental in driving the evolution of our retail supply chain capabilities. The leader will oversee a team responsible for support, enhancements, and new initiatives across key supply chain domains including inventory management, warehouse management, order management, order fulfillment logic & available-to-promise (ATP), and transportation management systems.
The ideal candidate brings deep expertise in retail supply chain systems, with hands-on experience across legacy platforms, modern architectures, and commercial off-the-shelf (COTS) solutions. This leader will champion modernization efforts, with a strong focus on quality assurance and automation, while scaling and maturing the Global Capability Center (GCC) in India.
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Key Responsibilities:
Strategic Leadership
· Lead and scale the India-based Supply Chain Systems team (20–100+ members) within the GCC.
· Align technology strategy with global supply chain and IT objectives.
· Drive modernization of legacy systems and adoption of scalable, cloud-native platforms.
Functional Oversight
· Oversee systems supporting:
o Inventory Management
o Warehouse Management
o Order Management
o Order Fulfillment & ATP Logic
o Transportation Management
· Ensure seamless integration and performance across legacy, modern, and COTS platforms.
Delivery & Operations
· Manage end-to-end delivery of support, enhancements, and strategic initiatives.
· Establish and monitor KPIs for system performance, support SLAs, and project execution.
· Promote automation in testing, deployment, and operations to improve quality and efficiency.
· Strong program/project management and delivery ownership across large teams.
Modernization & Innovation
· Lead transformation initiatives to modernize supply chain systems and infrastructure.
· Evaluate and implement emerging technologies to enhance supply chain agility and resilience.
· Drive adoption of DevOps, CI/CD, and automated QA practices.
· Deep understanding of modern development paradigms, leveraging services, queues, and event-driven, disconnected architectures to build scalable and resilient systems.
Stakeholder Engagement
· Collaborate with global business and IT leaders to understand needs and deliver impactful solutions.
· Serve as a trusted advisor on supply chain technology strategy and execution.
Talent & Capability Building
· Attract, develop, and retain top talent in supply chain systems and IT delivery.
· Foster a high-performance culture focused on innovation, accountability, and continuous improvement.
Requirements
Qualifications & Experience:
· 12+ years of experience in IT with a focus on retail supply chain systems.
· Proven leadership experience managing large teams (20–100+) in a GCC or similar setup.
· Expertise across legacy systems, modern architectures, and COTS platforms (e.g., SAP, Manhattan, Blue Yonder, Oracle).
· Strong background in system modernization, automation, and quality assurance.
· Excellent stakeholder management and communication skills.
· Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
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Preferred Attributes:
· Experience in global retail environments.
· Exposure to cloud-based supply chain platforms and digital transformation programs.
· Ability to lead in a fast-paced, matrixed organization with a global footprint