Job Overview:

The Stars Coordinator plays a vital role in promoting and facilitating proactive healthcare management for our members. This is essential for improving member health outcomes and is a key factor in achieving a high Medicare Star Rating. This position is responsible for a comprehensive process that begins with outreach and education to the members, progresses to scheduling and coordination, and concludes with meticulous follow-up and record retrieval. The ideal candidate will possess exceptional communication skills, a deep understanding of the importance of preventive medicine, and a highly organized and empathetic approach to member engagement.

Essential Responsibilities:

• Proactively contact members, primarily via phone, to discuss and explain the benefits of specific preventative medical procedures (e.g., annual physicals, mammograms, colonoscopies, etc.).

• Encourage and motivate members to schedule appointments by highlighting the long-term health benefits and addressing potential barriers.

• Maintain a positive and empathetic demeanor, building trust and rapport with members.

• Assist members in navigating the scheduling process, offering multiple options and accommodating their preferences for time, location, and provider.

• Send appointment reminders and preparation instructions to members via their preferred communication method (e.g., email, text message, phone call).

• Collaborate with clinical staff and external provider offices to ensure a seamless scheduling experience.

• Follow up with members after their appointments to confirm attendance and collect feedback.

• Contact provider offices directly to request and obtain relevant medical records, test results, and visit summaries.