Pay Plan Title: Support Specialist
Working Title: Member Services Support Specialist
FLSA Status: Non-Exempt
Posting Salary Range: $39,900 – $50,673
Office Location: Greenville, NC
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Member Services Support Specialist to join our team! The Member and Recipient Services Support Specialist provides non-clinical administrative support to the Member Services Department related to member mailings. The Member Services Support Specialist’s primary responsibility is to assist with returned mail based on state reporting requirements. The Member Services Department is often the first interaction with our agency therefore the specialist must respond to the mailing needs in a professional service-oriented manner and support the mailing coordinator in their work. The Member Services Support Specialist is directly supervised by the AVP of Call Center Operations.
On a typical day, you might:
- Collect, monitor and organize data needed for various databases, reports or reviews.
- Represent the Call Center Department by participating in various cross functional projects or tasks.
- Process incoming and outgoing mail.
- Monitor, sort and distribute emails and faxes.
- Schedule and coordinate meetings, events, interviews, appointments, and/or other similar activities, which may include coordinating travel and lodging arrangements.
- Prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School Diploma or GED and minimum of one (1) year clerical experience with some experience in a call center, member services and/or customer services. OR
- Equivalent combination of higher education/experience.
- Must have a valid driver’s license
- Must reside in North Carolina
- Must be able to travel within catchment as required.
Preferred:
- One (1) year of work experience in behavioral/mental health, substance abuse and developmental disabilities.
Deadline for Application: Tuesday, May 12th, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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