Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team 

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you! 

Key Responsibilities: 

- Provide first-level technical support to clients, addressing their needs efficiently and professionally 

- Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices 

- Document all work performed in our ticketing system, maintaining clear and accurate records 

- Collaborate with team members to resolve technical issues and escalate more complex problems to higher-level technicians as needed 

- Participate in ongoing training and development to continuously improve your technical skills and stay current with industry trends 

- Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service 

- Support the deployment and configuration of hardware and software, following standard procedures and guidelines 

- Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment 

- Help clients understand and utilize technology to improve their operations and achieve their goals 

Requirements: 

- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 

- Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications 

- Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems 

- Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure 

- Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service 

- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms 

- A genuine passion for technology and a commitment to continuous learning and personal growth 

- Highly organized, with a keen attention to detail and the ability to manage multiple tasks and priorities 

What we'll bring to the table: 

- Work-life balance, with flexible work arrangements and remote work options 

- Vibrant company culture and a fun, inclusive work environment – our values are at the core of everything we do 

- Opportunities for professional growth, training, and development, allowing you to reach your full potential 

- Employee health is one of our top priorities! We offer comprehensive health benefits – medical, dental, and vision 

- Generous time off, including 10 vacation days, 11 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave 

- 401(k) with a competitive company match, helping you secure your financial future 

- Business casual dress code and a modern, collaborative office space 

• Regular team-building events, social activities, and opportunities to give back to the community

Salary Range: $40,000 - $57,850