Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
--
Financial · In accordance with company policy. Working Relationships · Internal relationships – O’Brien Team Members, Service Centre Managers, Auto Technicians, Network Area Manager, National Operations Management, National Technical Training Manager, Head of Commercial Vehicle Operations, Belron Graduate Team · External Relationships – Customers, suppliers
Leadership
· Nil
Direct Reports
· Nil
Span of Control
· Nil
Key Result Area Definition / Context
Field Operations · Support frontline service centre operations to achieve key customer‑facing KPIs, including customer satisfaction, quality, and service delivery. · Contribute to day‑to‑day operational effectiveness by identifying improvement opportunities and supporting practical solutions. · Build a strong understanding of end‑to‑end service delivery through hands‑on involvement in frontline operations.
QUALIFICATIONS
EXPERIENCE AND ATTRIBUTES
Central Operations · Support the identification, development, and embedding of best practices across core operational pillars, including Customer Delight, Total Net Conversion, Technical Excellence, Quality Management, and Process Improvement. · Analyse operational data and insights to support initiatives that improve efficiency, productivity, and consistency across the network. · Collaborate with cross‑functional stakeholders to support the delivery of enterprise‑wide operational initiatives.
Footprint and Property · Support the planning, development, and ongoing management of the O’Brien national AutoGlass property portfolio. · Contribute to initiatives that optimise the service centre footprint to meet current and future customer and operational needs. · Assist in ensuring sites are fit‑for‑purpose, compliant, and aligned with business growth and network strategy.
Health, Safety and
Wellbeing
Comply with requirements of the health, safety and wellbeing (HSW) legislation for their region and related HSW procedures developed by O'Brien. This includes but is not limited to: · Following safe work procedures established by O’Brien. · Following the HSW directions of your direct supervisor and O’Brien Management. · Wear and maintain any personal protective equipment that is required to control exposure to hazards in the workplace, as directed by your supervisor or as described in O'Brien HSW procedures. · Using other safety and emergency equipment provided in the workplace as directed or as required in the O’Brien HSW procedures. · When required, assist your supervisor and other workers in the risk assessment of workplace hazards. · Report workplace hazards to your direct supervisor. · Report injury or illness arising from workplace activities. · Complete safety related training as required by O’Brien. · Taking reasonable care for their own health and safety. · Taking reasonable care for your actions (or omissions) do not adversely affect the health and safety of other persons.
Essential · Tertiary Qualifications in Business or a related discipline
Desirable
·
Essential · Proficiency in MS Office, including Word, Excel and PowerPoint · Exceptional interpersonal skills with a reputation for positively engaging and influencing others · Strong attention to detail and accuracy · A high level of self-awareness and desire for ongoing personal development · Desire to succeed, with an energetic and enthusiastic approach · A high degree of flexibility with the ability to operate in a dynamic/changing environment. · Good organisational & time management skills with the ability to prioritise conflicting tasks
O’BRIEN AND BELRON DNA
Our DNA is the defining element of who we are and how we behave within O’Brien®. These are our unchanging principles and have guided our behaviour since our company began 126 years ago.
The way in which a team member delivers is just as important to O’Brien® as is the fact they deliver. Our O’Brien® DNA describes what we value and shows us what good looks like.
DRIVEN
We are driven people. We believe in the extraordinary not the ordinary and are relentless in its pursuit. We believe that it can be done, and we will do it.
CARING
We care about people. We show concern for our teammates, our customers, our business partners, our environment and our community.
COLLABORATIVE
We believe that we can accomplish more by working together. We all have an important role to play and by supporting others we become stronger ourselves.
GENUINE
We act with integrity and respect for others in a way that generates trust in us. We do not compromise our values or our standards.
--
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.