HiringCafe
Posted 2d ago

Implementations Manager

@ PSG Global Solutions
View All Jobs
Philippines
OnsiteFull Time
Responsibilities:leading programs, coordinating meetings, managing projects
Requirements Summary:2 years as a Project or Implementations Manager; strong English oral/written; led at least 4 projects; detail-oriented and proactive in client interactions.
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Job Description:

The Implementations Manager (IM) will be responsible for leading the set-up of new programs across PSG. The Implementations Manager is one of the first PSG individuals a client will work with daily, therefore it is expected that the Implementations Manager provides the highest levels of client management, project management, and partnership to convey the best first impression upon the client. Additionally, the Implementations Manager is a high visibility role within PSG, and allows for an individual to connect/partner with many other PSG colleagues and parts of the organization

Responsibilities include, but are not limited to the following:

  • Assisting in program set-up scoping calls with sales and the client

  • Leading implementations kick off calls and activities

  • Ensuring implementation project plans are followed and completed

  • Assigning activities to the implementation and program project team (CM, Ops, Implementation Coordinator)

  • Facilitating Project reviews with the client, PSG upper management and PSG leadership

  • Facilitating Implementation Project reviews with upper management and PSG leadership

  • Identifying issues, obstacles and risks; and working with PSG team and client team to build methods, processes, scope changes, etc. to overcome such

Qualifications:

  • 2 years of experience as a Project or Implementations Manager

  • Strong English oral and written communication skills

  • Has shown confident leadership of at least 4 projects or implementations

  • Enjoys project work with defined beginnings and end points

  • Detailed & process-oriented

  • An ability to identify risks and issues before they become critical

  • Comfortable being in charge of client meetings and leading discussions

  • An ability to appropriately push on a client when there is scope creep, missed deliverables, etc.

  • Operational leadership experience within a Staffing or Corporate recruiting account is very helpful

  • Successful experience working with both internal operations and clients directly. Ideally has worked with a minimum of 2 different clients (not just different stakeholders within one client/account)

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?