Your Benefits at NH Hotels
Free online & offline training organized by our own University.
End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
Team building events, trips and holiday parties.
The opportunity to grow within our company worldwide.
Salary based on your experiences starting from Horeca CLA scale 7.
Your Role at a Glance
The position of Duty Manager is one of the most varied positions in the hotel. You are involved in the day-to-day business in the broadest sense: you know what is going on, you take care of every guest's needs, and you know how to link the right people. You are the point of contact for guests and, if necessary, you deal with compliments, complaints and problems. In addition, you monitor the quality of our service and are always striving for improvement. You contribute and implement fun, refreshing initiatives to reach this goal. You also decide on solutions for the most diverse bottlenecks. You help colleagues from different departments when needed and you proactively build a good relationship with new and returning guests, as well as colleagues. In other words, you are a true Jack of all trades.
What Makes You a Great Fit
You are enthusiastic;
You are service minded, not afraid to make decisions;
You have an excellent command of the Dutch and English language, both verbally and in writing;
You keep your head cool in every situation and know how to prioritize;
Being in contact with guests and staff gives you energy and you think in solutions instead of problems;
You have experience at (middle) management level in a hotel.