Job Title: Travel Operations Coordinator / Administrator

Job Type:

Full-Time

Job Location:

Remote in Washington, DC.

Job Summary:

Genesis
Consulting is seeking an experienced, forward-thinking Travel Operations
Coordinator / Administrator with a passion for growth and business
transformation. The Travel Operations Coordinator / Administrator will support
day-to-day travel program operations for the client’s automated, web-based
Travel Management System (TMS). This role provides hands-on assistance to
travelers, ensures accurate system data management, supports reimbursement
processing, and helps maintain compliance with established travel policies.

The Coordinator acts
as the primary point of contact for booking assistance, expense report
guidance, and issue resolution, ensuring a smooth and efficient end-to-end
travel experience from initial arrangements through final reimbursement.

Duties and
Responsibilities:

This
role ensures that travelers receive timely, accurate, and policy-compliant
support while contributing to the effective operation of the client’s
integrated Travel Management System and reimbursement processes. Duties and
Responsibilities include but may not be limited to:

·        Traveler Booking & Pre-Travel Support: Assist travelers with
reservations, itinerary changes, authorizations, and troubleshooting within the
web-based TMS.

·        Expense & Reimbursement Assistance: Support preparation and
submission of expense reports, ensure required documentation, and coordinate
resolution of audit exceptions.

·        System & Profile Administration: Maintain traveler profiles,
permissions, and data integrity within the TMS and integrated reimbursement
systems.

·        Policy Monitoring & Escalation: Monitor compliance with travel
policies, identify exceptions, and escalate non-adherence as required.

·        Operational Coordination: Collaborate with the Travel Program Manager
and support desk to ensure seamless, end-to-end travel and reimbursement
support.

Requirements

Minimum
Qualifications/Experience:

·        Minimum of two (2) years of experience using travel booking tools
and/or expense reimbursement systems (e.g., Concur or similar platforms).

·        Experience supporting travelers with reservations, expense reporting,
and issue resolution.

·        Familiarity with government travel policy / Federal Travel Regulations (FTR)[PS1]  compliance and exception management.

·        Strong attention to detail and ability to manage multiple tasks in a
deadline-driven environment.

·        Excellent customer service and communication skills.

·        Experience in a corporate or government travel environment preferred.

Preferred Competencies:

·        Experience with SAP Concur.

·        Proficiency in web-based travel management systems and integrated
financial platforms.

·        Strong problem-solving and troubleshooting abilities.

·        Ability to work collaboratively across operational and financial teams.

·        Customer-focused approach with a commitment to service excellence.

Minimum Education:

·        Bachelor’s Degree in Computer Science,
IT, or related field. Master’s Degree preferred.

Certifications:

·        SAP Concur or Travel certifications preferred.

Other:

·       U.S. Citizenship is required.