Membership Systems Support Officer - Casual

• Join a passionate team keeping membership operations running seamlessly behind the scenes
• Bring your data and systems expertise to a high-impact membership operations role
• Work for an iconic organisation on world class events at the 'G
  
  

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia's greatest assets. The MCG is host to more than 70 major events annually attracting over three million patrons and visitors.

Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & playing with pride, passion and purpose.

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 157,000 Melbourne Cricket Club members as well as patrons of the MCG.

An exciting opportunity has arisen in the Club Services, Sport & Heritage team for a Casual Membership Systems Support Officer. Reporting to the Membership and Customer Systems Lead, this is a detailed and operationally focused role responsible for maintaining the integrity and smooth running of the MCC's membership systems and data.

In this role you will:

• Perform daily balancing of membership financial transactions, placard files, and non-Indue card processing to ensure accuracy and reconciliation
• Monitor and resolve error logs across GreenID verification, PID update failures, registration match errors, and Ticketek imports to maintain data integrity
• Process Ticketek VT sales and ticket return files within required timeframes, liaising with internal teams to resolve discrepancies
• Conduct manual member photo updates in the membership database in accordance with established standards
• Administer the end-to-end reinstatements process, including payment request processing and accurate record-keeping
• Coordinate weekly research surveys for the MCC cohort, including campaign setup and marketing list configuration
• Build and maintain marketing lists in response to requests received via the Asana form workflow
• Process and reconcile refunds across ASM, general membership, and MCC Plus dining categories
• Respond to general member enquiries across project queues, including deaths and resignations, refund requests, login issues, payment change requests, and MCC Plus wallet troubleshooting

About You

You are a detail-oriented and organised professional with experience in membership, customer service, or data administration. You bring a high degree of accuracy to your work, particularly across data entry and financial reconciliation, and you are comfortable navigating CRM and membership management systems. You manage competing priorities with confidence, communicate clearly with a member-focused approach, and work equally well independently or as part of a collaborative team.

This role is well suited to individuals who enjoy supporting people and contributing to a positive member experience.

Flexibility is required, as availability for event day duties on weeknights, public holidays and weekends is essential.

For a more detailed position description, please view the position description found here.

If your experience and skills align with the role and you enjoy delivering excellent service for an iconic organisation, we would welcome your application. To apply, please submit your current resume and cover letter and complete the questionnaire via the “Apply” tab on this page.

Applications close Friday 15 May 2026.

Please note shortlisting may commence prior to advertisement closing.

This role is subject to relevant pre-employment checks, including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the MCC, we value your privacy. During the early stages of our recruitment process, we collect personal information such as your name, contact details, confirmation of age, evidence of valid work rights, and personal demographic information. This information is used solely for recruitment purposes and will only be used if you progress to the next stage of the recruitment process.

If you choose not to provide your personal information, we may be unable to progress your application. If you have any questions about how your personal information is handled, or if you wish to access or update your details, please contact [email protected].

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email [email protected] or call 03 9657 8888.

The MCC is committed to providing a safe and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values

To read more about the MCC’s Values, please follow the link found here.