JOB ROLE :

·       Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.

·       Speed and efficiency of service given

·       Sales targets for banks and investment products.

·       Going beyond the professional need of the customer by providing other products. Enhancement of customer value

·       Cross-sale of asset products

·       Back-up to relationship managers holding HNI relationship

·       Customer acquisition through referrals

 

JOB REQUIREMENT:

·       Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew

·       Thorough understanding of banking

·       Customer Retention

Cost Efficiency Through Process