Customer Retention & Quoting Specialist

Make an Impact Where It Matters Most — Our Customers

JM Test Systems is looking for a Customer Retention &
Quoting Specialist who enjoys building relationships, staying organized, and
helping customers keep their operations safe and compliant. In this role,
you’ll be a key connection point between our customers, sales team, and
internal operations—ensuring timely recalibrations, accurate quotes, and a
smooth overall experience.

If you’re detail-oriented, comfortable on the phone and
email, and motivated by helping customers succeed, this could be a great fit.

What You’ll Do

• Proactively
  reach out to customers regarding upcoming or overdue equipment
  recalibrations and safety testing
• Prepare
  clear, accurate service quotes and respond to customer inquiries
• Partner
  with Outside Sales Representatives to support quoting and customer needs
• Maintain
  accurate customer and equipment records in our CRM and internal systems
• Use
  tools like CalMapp and CRM to track follow-ups and identify service
  opportunities
• Document
  customer interactions and maintain detailed communication history
• Log
  customer concerns and collaborate with internal teams to resolve issues
  quickly
• Work
  cross-functionally to ensure services are delivered accurately and on time

What We’re Looking For

• Experience
  in customer service, sales support, quoting, or a similar role preferred
• Strong
  communication skills—both written and verbal
• Comfortable
  making follow-up calls and building long-term customer relationships
• Highly
  organized with strong attention to detail
• Ability
  to manage multiple priorities in a fast-paced environment
• Proficiency
  with Microsoft Office and CRM systems (or willingness to learn)

Why Join JM Test Systems

• Stable,
  growing company with long-term career opportunities
• Supportive,
  team-oriented culture
• A role
  where your work directly impacts customer satisfaction and retention
• Opportunities
  to learn the business and grow within the organization

Benefits

• Medical,
  Dental, and Vision Insurance
• HSA
  with Employer Contribution
• 401(k)
  with Company Matching
• Paid
  Time Off: Vacation, Sick Leave, Birthday, and Holidays
• Employer-Paid
  Life Insurance

Schedule

• Full-time
  (40 hours per week)
• Monday
  through Friday

Please visit our careers page to see more job opportunities.