ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
· Field Support
o Communicate with customers to coordinate field site visits and follow-up post site visit as needed.
o Travel to job sites to start up and commission ClimaCool products.
o Travel to job sites to assess the operation of previously started-up equipment
o Issue well-written, accurate reports of trip findings and activities and completing required documentation in a timely manner.
o Interface/interact as necessary with Field personnel, Rep agency, Engineering teams and customers during problem assessment and resolution
o Provide on-site direction to personnel at job site locations when performing rework of product or setup of product
· Product Knowledge
o Knows and can explain ClimaCool product features/benefits.
· Technical Skills
o Understands fundamental HVAC concepts, including refrigeration and controls.
o Can interpret equipment electrical drawings and diagrams.
o Understands the field installation of chillers, water source heat pump equipment and accessories.
o Can use a laptop and other technology to access documents, use service software, and complete reports.
· Work Environment/Safety
o Promotes mutual respect while maintaining compliance to regulatory, ordinance or code requirements, and company policies and programs.
o Remains calm in tense situations
· Phone Center Technical Support.
o Support multiple product lines
o Gather base information
o Work through standard troubleshooting to arrive at issues or causes and work towards resolution.
Skills & Abilities
Education: AS/BS preferred or HVAC Trade school completion
Experience: Minimum 5 years HVAC and chiller experience (Commercial experience preferred)
Computer Skills: Proficient with Microsoft Office applications.
Certificates & Licenses: HVAC license preferred; EPA Section 608 Universal Refrigerant Handling Certification (required or attained within 90-days)
Other Requirements: The candidate must also be willing and able to travel domestically .