Why LAZ Parking?

Compensation: $12/hr plus tips!
Full-time & Part-time opportunities available
Drivers license required
Team Atmosphere
Growth Opportunities
Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
Paid training: No experience? We have you covered!
Free company uniform

Benefits:

401(k) with Employer Match
Medical, dental, vision – 3 plan options!

The following programs are available to help support you, free of charge.

Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
Smoking Cessation Program

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Spirit of the
Position

The LAZ Parking
Valet Customer Service Coordinator is the face of LAZ Parking at our luxury
hotel partner. This role blends refined guest service with precise valet
operations: greeting guests, coordinating vehicle arrivals and departures,
managing payments and vehicle logs, and ensuring a seamless, secure, and
memorable curbside experience that reflects LAZ Parking’s standards.

Who You Are

Polished and personable. You
welcome guests with warmth, professionalism, and a calm presence.
Dependable and discreet. You
protect guest privacy and consistently follow LAZ Parking procedures.
Composed under pressure. You
remain solution‑focused during busy arrivals, events, and
emotionally charged situations.
Clear communicator. You
coordinate effectively with hotel staff, drivers, and guests.
Team oriented and proactive.
You support colleagues, share information, and step in where needed.
Independent decision maker. You
exercise sound judgment and follow company policy when resolving issues.

Key Responsibilities

Guest Reception and Curbside
Service: Greet arriving and departing guests with professional hospitality;
manage curbside flow to minimize wait times and maximize guest satisfaction.
Valet Operations: Park and
retrieve vehicles safely and efficiently; secure and log keys; follow vehicle
handling and storage protocols.
Payment and Transaction
Management: Process payments, handle POS transactions, reconcile daily
receipts, and post charges accurately to guest folios when required.
Vehicle Security and
Documentation: Maintain accurate vehicle logs, record vehicle conditions, and
follow LAZ Parking loss‑prevention and incident reporting procedures.
Coordination with Hotel
Partners: Liaise with front desk, concierge, bell staff, and security to
coordinate arrivals, departures, and special requests.
Issue Resolution: Respond to
guest concerns and service recovery needs promptly and courteously; escalate to
supervisors or hotel management when appropriate.
Operational Support: Assist
with traffic control, event valet staging, and curb management during peak
periods or special events.
Reporting and Compliance:
Complete daily cash and activity reports, document incidents, and adhere to LAZ
Parking safety and operational standards.
Continuous Improvement: Suggest
and implement small operational improvements to enhance guest flow and service
quality.
Additional Duties: Perform
other valet and front‑of‑house tasks as assigned to uphold a luxury guest
experience.

Qualifications and
Experience

Education: High school diploma
or GED preferred.
Experience: Minimum 1–2 years
of valet, bell, or guest‑facing experience preferred; luxury hospitality or
upscale retail experience is a strong asset.
Cash Handling: Demonstrated
experience with cash, POS systems, and end‑of‑shift reconciliation required.
Technical: Comfortable using
mobile dispatch apps, POS terminals, and basic property management interfaces.
Language: Proficiency in
English required; additional languages are an advantage.
Licensing: Valid driver’s
license with a clean driving record required; local/state requirements for
driving and background checks must be met.

Skills and
Attributes

Professional appearance and
polished interpersonal skills.
Strong attention to detail for
vehicle condition checks and transaction accuracy.
Conflict de‑escalation
and guest recovery skills with a guest‑first mindset.
Ability to multitask in a fast‑paced
environment while maintaining composure.
Flexible availability including
nights, weekends, and holidays.
Physical capability to stand
for extended periods and assist with luggage when needed.
Commitment to LAZ Parking
standards for safety, security, and guest confidentiality.

Performance
Expectations

Deliver exceptional curbside
guest satisfaction consistent with LAZ Parking and hotel partner standards.
Achieve accurate daily cash
reconciliation and maintain error‑free transaction records.
Demonstrate timely and
documented resolution of guest issues and incidents.

Physical Demands:

Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.