Job Description

The School of Dentistry has an outstanding opportunity for a Patient Services Specialist 2 to join their team.

At the University of Washington, you’ll have the opportunity to make a meaningful impact—on our campuses, throughout Washington State, and around the world. UW employees bring curiosity, creativity, and a deep commitment to public service. By joining our team, you’ll contribute to building stronger minds, supporting healthier communities, and helping shape a better future for all.

UW faculty and staff enjoy exceptional benefits, meaningful professional development opportunities, and access to resources that support their growth and wellbeing. At the University of Washington, we foster an inclusive and collaborative environment where people of all backgrounds are valued and empowered to succeed. Our community thrives on diversity, intellectual curiosity, artistic expression, and the natural beauty that surrounds our campuses.

About this Opportunity

Reporting to the UW Center for Pediatric Dentistry Director, and PSS Supervisor, the Patient Services Specialist 2 performs clerical and technical duties to facilitate excellent customer service and delivery of patient care. The PSS2 will perform the work of registration by obtaining and verifying demographic and financial information through pre-registration process, complete patient registration by obtaining consent for dental care and financial agreement, process patient paperwork and coordinating care with other provide support services such as: scheduling patient appointments, obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for dental care and financial agreement, processing patient paperwork and coordinating care with other clinics, and triaging patient telephone calls to clinical staff/providers and providing information about services. This position will have significant direct contact with faculty, residents, and patients above and beyond other clinic desks. This clinic operates with a more private practice centric model which puts higher demands on the front desk.

The Center for Pediatric Dentistry at the UW School of Dentistry is one of the premier clinical training programs for Pediatric dentists in the country.  Our faculty, staff, and students have a teamwork approach to clinical care to ensure the patient has the best possible treatment experience.

Key Responsibilities

• Greet all visitors to the clinic in a timely, cordial, and professional manner. Acknowledge each visitor immediately upon his or her entry to the clinic. Process clinic patients according to established protocol.
• Register new patients. Verify, collect and update demographic and financial information by appropriate means, and determine eligibility for care.
• Verify eligibility and benefits for third party payors for planned and/or emergency services, and verify insurance coverage.
• Prepare/record changes, enter and update information into AxiUm including patient information, payments and appointments.
• Make initial and follow-up patient appointments in AxiUm.
• Create and edit provider schedules in AxiUm.
• Maintain current roster of patients assigned to each resident.
• Upon check in, collect and record payments. Accountable for collection of payments from patients upon completion of their clinic visit.
• Competency in computer use including Microsoft Word and Excel, and electronic health records
• Assist with processing of referrals from other School of Dentistry clinics as well as outside referrals.
• Provide general information to patients regarding billing issues; prepare a variety of patient care related forms to include pre-authorization documents, obtain necessary signatures for consents, follow-up as necessary, and review financial forms with patients. All functions will be done in an accurate, timely and customer service friendly manner.
• Answer phones; take messages/page faculty and students appropriately.
• Assist with the preparation of clinical/administrative records/reports.
• Critical thinking; problem solving skills   
• Ability to multi-task and prioritize tasks
• Communicate policies to patients/visitors and the public in a professional manner.
• Maintain the reception and waiting room areas.
• Assist in orienting and training new staff.
• Perform related duties as required. 

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience.

​Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Compensation, Benefits and Position Details

Pay Range Minimum:

$44,496.00 annual

Pay Range Maximum:

$59,976.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.