Description

The Patient Services Representative will provide daily front office, eligibility, and intake support services for Hurtt Family Health Clinic patients. 

The best candidate for this position:

• is bilingual in Spanish with strong customer service skills
• has previous successful experience working in a clinic/healthcare environment (preferably front office experience or call center experience)
• Medical Assistant experience is a plus
• Knowledge of EMR systems is a plus
• is able to commit to a schedule of Monday-Friday 8am-5pm

What You'll Do: 

Job Responsibilities & Duties

• Maintains the highest level of professionalism when answering telephone calls as HFHC “Ambassador”. Documents all messages accurately and in a timely manner.
• Creates and maintains a hospitable and welcoming clinic environment.
• Schedules patient appointments for all service areas within the Clinic.
• Collects patient payments, posts in EMR and performs end of shift daily reconciliation of all funds received and cash drawer balances.
• Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
• Cross trains in all areas of front office and patient services, including receptionist, enrollment worker, eligibility determination, sliding fee scale determination, and referral tracking.
• Determine patient eligibility for appropriate government sponsored programs.
• Verifies eligibility for medical insurance benefits for all clinic patients.
• Provides follow-up on all pending applications to ensure enrollment process is complete.
• Maintains a policies and procedures manual that includes a user’s guide for referrals, including physicians, in all specialty areas for children and adults.
• Routes calls to appropriate staff in a timely and efficient manner.
• Participates in staff and educational meetings.
• Maintains the privacy and security of protected health information, the confidentiality of all information and conducts all aspects of patient care in an ethical and professional manner in accordance with federal, state rules and regulations.
• Receives faxed documents, and distributes to appropriate staff.
• Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.

These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Requirements

What You'll Bring:

Minimum Qualifications

• High School Diploma
• 6 months - 1 year of medical front office experience. Community Clinic setting experience is preferred but not required
• Bilingual in Spanish and English with comprehension of medical terms in both languages.
• Ability to receive instruction and multi-task while working in a fast-paced environment.
• Excellent written, interpersonal and verbal communication skills.
• Demonstrated “detail-approach” to administration and organization.
• Proficiency in data entry and computer programs in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
• Ability to recognize and maintain confidentiality of information as appropriate.
• A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.

Summary

Who We Are: 

About Us

The Hurtt Family Health Clinic is a Federally Qualified Health Center (FQHC) community clinic that provides medical, dental, vision, chiropractic, and behavioral health services to underserved patients in Orange County, California. We have four clinics located in Tustin, Santa Ana, and Anaheim, as well as a mobile clinic.

We have established an outstanding reputation for quality programs and the highest level of patient care. This reputation has been earned through the dedication and the diligent efforts of our employees, who are key to providing our patients with excellent care.

Application Process: 

To be considered for employment at Hurtt, you must submit an application via our Employment Portal. Please carefully review the job description and minimum qualifications before applying for a position. A resume is required in order to complete an application. The employment portal will prompt you to create a user name and password in order to start your account. Once logged in, you can upload your resume to populate most of the required information needed in the application. Please fill in any missing application information, then answer the questionnaire before finalizing and submitting the application.If you have any problems with the online employment portal, please contact [email protected] or call 714-247-4307.

Benefits Offered:

For more information on the complete benefits package, please contact the HR department at [email protected] or call 714-247-4307.

Hurtt Benefits include: 

• Medical, Dental, and Vision Insurance
• Flexible Spending Plans (Medical and Dependent)
• Paid Time Off 
  
• 403(b) Retirement Plan and matching contributions
• Employee Assistance Program (EAP)
• Life Insurance + Accidental Death & Dismemberment
• Short-Term Disability & Long-Term Disability

Benefits eligibility is dependent upon full or part time status. Benefits are subject to change at any time at the discretion of the Hurtt Family Health Clinic.