POSTION SUMMARY: 

The Residential Installation Manager oversees all aspects of the residential installation department, ensuring efficient scheduling, quality workmanship, strong team performance, customer satisfaction, and profitability.

KEY RESPONSIBILITIES: 

• Operations and Scheduling
  • Begin daily operations by 7:00 a.m. to coordinate scheduled work
  • Maintain and update installation schedules; communicate availability with sales team
  • Review new jobs scheduled and coordinate any additional information required with sales team
  • Ensure timely completion of installation projects
  • Follow up on incomplete jobs
• Team Management and Leadership
  • Supervise lead installers and apprentices
  • Provide leadership, coaching, and training
  • Foster a positive team environment and maintain morale
  • Conduct monthly departmental meetings and quarterly employee evaluations
• Customer Service
  • Address and resolve customer concerns with installation projects
  • Ensure work meets company standards and core values
• Administrative and Financial Oversight
  • Manage and submit weekly timesheets for department
  • Monitor labor efficiency and reduce waste
  • Track callbacks, failed inspections, damages, and job performance
  • Understand pricing, costs, margins, and have full understanding of how to read/analyze a profit and loss statement
• Fleet, Equipment, and Inventory
  • Ensure vehicles are maintained and kept clean
  • Manage inventory and coordinate with warehouse
• Safety & Compliance
  • Enforce safety policies
  • Ensure compliance with EPA, mechanical codes, and all regulations related to HVAC installation in service area.
• Field Support
  • Visit job sites regularly and providing training / support
  • Be available for installers and after hour emergencies

SECONDARY RESPONSIBILITIES: 

• Hire, recognize, promote, reprimand and terminate employees
• Meet with sales manager to improve communication between the departments
• Support sales team when needed to help estimate projects with estimated labor and materials at job site
• Work with leadership team to improve installation operations

QUALIFICATIONS AND SKILLS REQUIRED:

• High school diploma
• Experience installing HVAC equipment and ductwork
• Minimum 5 years experience leading a team or department
• Strong leadership, communication, and technical skills
• Computer proficiency with Microsoft Office products
• Strong understanding of mechanical code and regulations with each municipality as it relates to installation of HVAC equipment
• Experience reading and analyzing a profit and loss statement
• Ability to deal diplomatically and effectively with both customer and employees
• Self-starter, ability to work without close supervision