Posted 1w ago

Member Services Representative I

@ Advancial
South Lafayette, Louisiana, United States
$16-$18/hrOnsiteFull Time
Responsibilities:providing service, processing transactions, advising customers
Requirements Summary:High School diploma or equivalent; 3 months related experience/training or equivalent combination; on-site role with weekend availability.
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Job Description

We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.”

What You'll Do:

  • Provide outstanding member service and maintain high satisfaction scores
  • Perform accurate and efficient financial transactions in person and by phone
  • Identify and recommend products or services to improve members’ financial well-being
  • Meet or exceed sales and performance goals
  • Resolve member issues promptly and professionally
  • Ensure compliance with all Credit Union policies, procedures, and regulations
  • Support daily branch operations, including opening and closing activities as needed
  • Foster a positive, inclusive, and collaborative team environment