• Diploma or Bachelor's Degree in Computer Science, Information Technology or related discipline.
• At least 2-6 years of IT Support Operations in large commercial, service-based or Vendor organization or financial institution.
• Technical/ Functional Skills
• Incident, Problem and Change Management Practices
• Root Cause Analysis Practices
• ITIL Framework
• Software Development Life Cycle (SDLC) Framework and Practices
• IT Monitoring Tools and Automation Processes
• Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
• Windows Scripting and Administration